Please read these Terms and Conditions of Service (“Terms”) carefully before using the website www.beyondechoes.in (the “Website”) and the services offered through it (the “Services”).

The Website is owned and operated by Beyond Echoes, an independent psychotherapy and consulting practice based in Pune, Maharashtra, India.

By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Nature and Applicability of Terms

1.1. User Eligibility
You must be 18 years of age or older to use this Website or access any Services. By using the Website, you confirm that you have the legal capacity to enter into this agreement.

1.2. Non-Emergency & Disclaimer
Beyond Echoes does not provide crisis or emergency services.
If you are in distress, thinking of self-harm, or in danger, please contact your local emergency helpline (for example, 112 in India) or visit the nearest hospital emergency department.

The Services offered are intended for psychological support, self-awareness, and therapeutic engagement. They do not replace medical, psychiatric, or emergency care.

1.3. Role of Beyond Echoes
Beyond Echoes offers psychotherapy, consultation, and educational resources through qualified professionals.

While every effort is made to maintain ethical and professional standards, the Website itself functions as an information and scheduling platform, not as a medical or diagnostic service.

Any resources or materials shared through the Website are for educational purposes only and do not replace consultation with a qualified professional.

2. Confidentiality & Ethical Practice

Confidentiality is an essential part of psychotherapy. All information shared by you in the context of therapy is treated as confidential.

Exceptions to confidentiality apply only when:

There is a serious and imminent risk of harm to yourself or others, Disclosure is required by law or a court order, or There is a child protection concern.

Beyond Echoes follows the professional ethics and practice standards upheld by qualified psychotherapists in India and globally.

Therapy at Beyond Echoes does not involve dual or multiple relationships, solicitation, or diagnostic labelling. It is a space for psychological support and personal growth.

3. Data Privacy & Record-Keeping

Beyond Echoes respects your privacy and handles your data with care.
Only minimal personal information necessary for scheduling and communication is collected.

Therapy notes, if maintained, are stored securely (digital or handwritten) and accessible only to the therapist.

Records are retained for a limited period and then safely deleted or destroyed in line with ethical practice.

No session is recorded without your explicit written consent.

Your data is not shared with any third party unless required by law or with your informed consent.

For more details, please refer to our Privacy Policy.

4. User Data, Account, and Conduct

4.1. Information and Confidentiality
You agree to provide accurate and complete information when engaging with the Website or booking Services.

All personal information shared will be handled with care and in accordance with our Privacy Policy, maintaining confidentiality as per Indian law and professional ethics.

4.2. Account Security
If you create an account or use login credentials, you are responsible for maintaining confidentiality and for all activities under your account. Please notify divya@beyondechoes.in immediately if you suspect any unauthorized use.

4.3. Appropriate Conduct
You agree not to:
Use the Website for unlawful or unethical purposes, Post or transmit any harmful, defamatory, or inappropriate content, or Interfere with the Website’s functionality or attempt to access unauthorized data.

Beyond Echoes reserves the right to restrict or terminate access in case of misuse.

5. Intellectual Property Rights

5.1. Ownership
All materials on the Website-including text, images, design, and resources-belong to Beyond Echoes unless otherwise stated.

You may view, download, or print materials for personal, non-commercial use only.

5.2. Restrictions
You may not reproduce, modify, or distribute Website content for commercial purposes without prior written consent from Beyond Echoes.

6. Payment, Cancellation, and Refunds

6.1. Payments
Session fees are communicated clearly before scheduling. Payments are processed securely through third-party gateways, and Beyond Echoes does not store payment details.

By confirming an appointment, you agree to pay the applicable session fees.

6.2. Cancellations and Refunds
Please provide at least 24 hours’ notice for rescheduling or cancelling an appointment.

Cancellations made within 24 hours or missed sessions without prior notice may be charged in full.

Refund requests, where applicable, can be sent to divya@beyondechoes.in.

Refunds will be considered on a case-by-case basis in line with internal policies.

7. Disclaimers, Liability, and Indemnity

7.1. Disclaimer
The Website and Services are provided on an “as is” basis. While care is taken to maintain accuracy, Beyond Echoes makes no guarantees regarding uninterrupted access, completeness, or suitability of content.

7.2. Limitation of Liability
Beyond Echoes and its associates shall not be liable for any loss, injury, or damages—direct or indirect—arising from your use of the Website or Services.
The total liability, if any, shall not exceed the amount paid by you for the Service in question.

7.3. Indemnification
You agree to indemnify and hold Beyond Echoes harmless against any claims or expenses resulting from your breach of these Terms or misuse of the Website.

8. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of India.

Any disputes arising out of or related to the use of the Website or Services shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.

9. Modifications and Updates

Beyond Echoes reserves the right to modify or update these Terms at any time.

The updated Terms will be posted on the Website and will take effect immediately upon posting.

Continued use of the Website implies acceptance of any such updates.

10. Contact Information

For questions, clarifications, or concerns, please contact: divya@beyondechoes.in